FREQUENTLY ASKED QUESTIONS

SHOP THE MATTRESS

1) WHAT’S THIS SNOOZEL GREEN MATTRESS ALL ABOUT?

How firm is the snoozel green mattress?

We classify it as Medium Firm, so a 7/10. This is subjective, and will vary depending on the individual and their weight (a mattress feels slightly firmer to a lighter person than it does to a heavier person). Because of the natural chemical free latex our mattress may feel a little firm at first, but will naturally relax after a few days of use.

Is the snoozel green mattress a hybrid and what does that mean?

Yes it is! The snoozel green mattress combines a full-size pocket-spring system with natural latex to deliver the benefits of both systems. This allows you to enjoy the perfect blend of sturdy support from the pocket springs, and contouring comfort from the latex, making the mattress more flexible and durable.

What makes the snoozel green mattress so “Green”?

The term may sound a little vague, but we wanted to convey our ecological, ethical and natural credentials in one word. This isn’t just marketing speak, and we have created a mattress that customers can be confident uses responsibly sourced natural and organic materials, which have as little impact on the planet and their health as possible.

Is the Snoozel Green an organic mattress?

The short answer is no. Officially we can not say our product is an Organic certified mattress, as we do use some materials that can not achieve Organic certification, such as our Steel springs. However, we do us GOTS Organic certified cotton & sheep wool, so if you would like to see our latest certificates just contact us directly hello@snoozelgreen.com. We are completely transparent with the materials we use, and we always try to use Organic and natural wherever possible, without compromising the mattress durability and performance. You can find full details of the materials we use on the product page.

Is the snoozel green mattress suitable for me? I have back/ pelvis/ hip problems.

The snoozel green mattress is Medium Firm, and although there are conflicting views, the consensus is that a slightly firmer mattress is recommended for people with back, hip or pelvis issues. However, the snoozel green mattress is not a speciality orthopaedic mattress, and we always suggest seeing your GP for medical advice.

Why do other mattresses have more springs than the snoozel green mattress?

Less can be more! Don’t be seduced by other mattresses stating huge spring counts in the thousands, as they are often as little as 1cm-2cm in depth. We believe it is best to look for a balance of spring count and depth, and have opted to use a full-size 8” individual pocket spring system, which offers the perfect level of support.

Why isn’t the snoozel green mattress delivered in one of those small boxes?

Having a mattress rolled and packed in a small box certainly looks cool, and definitely cuts transport costs. However, it also means that you can not have full-size steel springs, and that the future performance and durability of any natural latex will be compromised by the vacuum packing process. We opted to take the better, albeit slightly more expensive route of delivering our mattresses without compression, which allows us to use the best quality pocket spring system, and ensure the mattress is ready to use immediately without any long term harm to the materials from being shrink wrapped over a long period.

2) WHAT’S THE SNOOZEL GREEN MATTRESS MADE OF?

A) NATURAL RUBBER LATEX

How soft is your natural mattress? - We have opted for a Medium Firm feel, as we believe it offers a great balance of comfort and support. If you do prefer a slightly softer nights sleep, you can always add a cushioned topper.

Does a snoozel green mattress sleep hot? - No. Because we use organic cotton and wool as the sleep surface the mattress is able to breath, trapping warmth in the cold months and evenly dispersing it when it heats up.

How is your latex made? What’s in it? - We use 100% natural, tree tapped latex rubber, which is blended with the natural mineral graphite, which makes it fire retardant. There are no chemicals pumped into or sprayed on our latex.

Is your latex hypoallergenic? As it is is natural and contains no chemicals it is less likely to cause allergic reactions. However, if you have a latex allergy this would be an obvious problem, so if in doubt please do get in touch with us before purchase.

B) SHEEP WOOL

What does moisture wicking mean? Quite simply the wool has a natural ability to draw moisture away from the surface. This helps to create cool, dry sterile conditions, which are very comfortable to sleep in.

Is Wool hypoallergenic? Wools natural aerating and moisture wicking properties create a hostile environment for the growth of bacteria, moulds, mildew, dust mites, and other allergy causing nasties.

Where is your Wool from? Our Organic Fair Trade certified wool comes from two valleys in the foothills of the Indian Himalayas. The supplier works with small scale farmers in a fair and transparent way to produce an exceptional organic product.

C) POCKET SPRING SYSTEM

What gauge are they? The recycled steel pocket springs are produced at a gauge of 13.5, which is medium firm and very durable.

D) ORGANIC COTTON

Is your Cotton Organic? Yes it is GOTS certified, unbleached and un-dyed. You can find out more about it here.

3) MATTRESS SPECIFICATIONS

All sizes are in centimeters (cm)

width x length x depth.

UK SINGLE 90 x 190 x 27 (25kg)

UK DOUBLE 135 x 190 x 27 (38kg)

UK KING 150 x 200 x 27 (44kg)

UK SUPERKING 180 x 200 x 27 (54kg)

4) MATTRESS CARE

How do I clean my mattress?

Clean and refresh your mattress with natural ingredients: cold water, baking soda, essential oils, hydrogen peroxide and dish detergent.

Guide here

Do I need to flip or rotate my mattress?

No flipping is needed. Rotate your mattress 180 degrees every 2-3 months to ensure even performance.

Guide here

5) HEALTH MATTERS

Do you use any chemical flame retardants in your mattress?

No thank you. We have blended our latex with natural graphite to make it fire retardant, and the layer of wool on the top surface also acts as a natural fire retardant.

Has the mattress been tested for fire safety?

Yes, we have passed the BS 7177, which specifies requirements for the resistance to ignition of mattresses, divans and bed bases when tested in accordance with BS EN 597-1, BS EN 597-2 and BS 6807. As the mattress meets the requirements of BS EN 597-1 (cigarette) and BS EN 597-2 (match), it can be classified as low hazard (domestic use).

I have a latex allergy, is your mattress safe for me?

As it is is natural and contains no chemicals it is less likely to cause allergic reactions. However, if you have a latex allergy this would be an obvious problem, so if in doubt please do get in touch with us before purchase.

6) SHIPPING INFO

Where do you deliver to?

We deliver to the UK mainland exclusively.

How much is delivery?

Free, free, free! Delivery and returns to ad from the UK mainland is completely free.

How long does delivery take?

We aim to get all deliveries complete within 10 working days of purchase.

Will you deliver to my flat on the 3rd floor?

We have two man delivery teams who will take your mattress to your room of choice up to the 2nd floor. Any higher and there may be an additional charge if there is not a suitable a lift in place, so definitely speak to us before placing your order if this is the case.

Can you get rid of the packaging for me?

We will unbox and take away the mattress packaging for recycling as standard at no extra charge.

Do you take away my old mattress?

We offer this as an optional extra service, which you can select at the checkout.

7) PAYMENT, TRIAL, WARRANTY & RETURNS

How does the 101 night free trial work?

Very simply, we deliver the mattress to you and if you are sure you are not getting on with it you can ask us to come and collect it within 101 days of purchase. All we ask is that you give it a fair trial, and tryout a few of the tips in our set up and care guide.

Do you offer a guarantee?

Our 101 night trial acts as an initial guarantee, and we have a full 5 year guarantee after that. You can read the details here.

What do you do with returned mattresses?

If they have been with the customer for 30 days or less and are in good condition, then we will have them inspected and professionally cleaned, to be resold as rejuvenated mattresses.

Do you offer financing?

We do have the option to pay via Klarna Pay later in 3, which you can select at the checkout. This allows you to spread the cost of your purchase over 3 equal monthly payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by snoozel green and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

You can find out more HERE or contact us for more information.

If your question is not answered above, please do get in touch with us, and we will do our best to answer:

✉️  hello@snoozelgreen.com

 Facebook - fb.me/snoozelHQ

 Instagram - @snoozelhq

 

📞 😀   If you would prefer to have a chat on the phone, just let us know and we can arrange for someone to give you a call