free delivery and returns
WHAT DELIVERY SERVICE DOES SNOOZEL GREEN OFFER?
# We use a two-man white glove courier service for all our mattress deliveries.
# Our Standard service is FREE, and has your order delivered to your hallway. *(£115 minimum spend)
# We also offer a premium delivery service that can be selected at checkout and includes delivery to room of choice up to the 2nd floor; unpacking; and packaging disposal (please contact us before ordering if you need to go higher than the 2nd floor without a suitable lift).
WHERE & when DO SNOOZEL GREEN DELIVER?
We deliver to all of the UK mainland.
Our courier has delivery routes to every UK mainland postcode at least once per week, and we aim to get your items delivered within 10 working days of your order being placed.
101 Night Trial
If you find yourself not getting on with the snoozel green mattress we would firstly recommend reading through our mattress set up and sleep guides. However, we understand that everybody is different, and if you would like to return the mattress we will collect it free of charge after a minimum period of 30 nights and within the 101 trial night period. Just drop us an email to arrange a suitable time firstname.lastname@example.org
TERMS AND CONDITIONS OF 101 NIGHT TRIAL (as per general Terms and Conditions)
8.1 As a goodwill gesture, we agree to extend your right to cancel your order of a Snoozel green mattress or topper for any reason after a minimum period of 30 nights and up to 101 days. All we ask is for you to tell us the reason for your cancellation. Failure to provide a reason may delay the collection of your mattress, but ultimately will not void your right to return the mattress under the 101 night trial. Rejuvenated mattresses have a free trial period of 30 nights.
8.2 The period to cancel expires at 24:00 on the 101st day since the date the mattress was delivered.
8.3 This right must be exercised after a minimum period of 30 nights and within the 101 day period by the same method stipulated in clause 7.4.
8.4 A collection date must be arranged between the Parties in accordance with clause 7.5.
8.5 You may only make and cancel a mattress order once under the 101 night trial (per mattress line). Any subsequent mattress ordered of the same type will not have the 101 night trial period, except as set out in clause 8.6. For the avoidance of doubt a purchaser who buys two different types of mattress will have a 101 night trial in respect of the first mattress ordered in each mattress line.
8.6 Where a claim is made under the mattress guarantee or your statutory rights, in accordance with clause 11, and a replacement mattress is delivered to you, your 101 night trial will be paused and will continue upon receipt of the replacement. Claims under these rights will not limit your entitlement to 101 nights (in total) to trial the mattress (or any replacement).
8.7 The 101 night trial is offered on the basis of goodwill and, as such, we reserve the right to refuse to honour the 101 night trial without prior notice in circumstances we see fit, including, without limitation:
(a) where you are associated with a mattress manufacturer or brand;
(b) where there is evidence that the mattress is stained, ripped, torn or which suggests or otherwise indicates the mattress has sustained any other damage whether due to negligence, wilful damage, neglect or otherwise; or
(c) where Snoozel green suspects any dishonesty, misrepresentation or misconduct on your part.
Except that your statutory rights remain unaffected.
8.8 The 101 night trial applies to mattresses and toppers only and no other Snoozel green Products.
8.9 Nothing in this clause affects your legal rights to cancel the contract under clause 7.
8.10 The 101 Night Trial referred to in this clause 8 is only available for new mattress and topper purchases, either directly from us, or from a retailer who has been authorised by us to offer you the 101 Night Trial.
8.11 The 101-night trial may be offered in other circumstances at the sole discretion of Snoozel green.